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I'm having problems logging in to the website

Reset Password

If you are having problems signing in to Linux Academy, you may need to reset your password. Click the Reset Password button on the sign in page to have an email sent to you with a link to set a new password which is located here: https://app.linuxacademy.com/dashboard

If you do not receive an email, this usually means that you initially signed up using a third party social network. If you created your account with a linked service, your password and authentication information is handled entirely on that end. There will not be a password reset email sent in this case as there is no password in our authentication system to reset. Select the appropriate option from the sign in options and then you will be able to get back to your account!

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If you continue to experience issues, please contact our support team by emailing us at support@linuxacademy.com.

Extensions

Some browser extensions may block parts of the authorization process. Please disable any ad-blocker, cookie, or script blockers (such as Privacy Badger) if you have reset your password and are still not able to log in. If you don't want to disable them entirely, please allow all cookies from auth0 as that is required for authorization and logging in.


For Privacy Badger:

  1. Click on the extension and choosing Options.
  2. Navigate to the Tracking Domains tab and search for `auth0`.
  3. Move the sliders to the Middle or Green (blocking cookies only will generally work, but if you still have problems logging in, try moving the slider to fully allowed).
  4. Navigate back to https://linuxacademy.com and click Login. and try again.Screenshot_from_2017-11-06_10-37-06.pngScreenshot_from_2017-11-06_10-37-17.png

 

Browser Settings

Chrome

In Chrome, if you have third-party cookies set to 'blocked' it can cause problems with signing in and certain site features. Either toggle this to allow third-party cookies or add the below sites to the whitelist. You can adjust these settings here: chrome://settings/content/cookies

Set Block third-party cookies to off:

List of sites to Allow:

  • [*.]auth0.com
  • [*.]linuxacademy.com
  • [*.]chargebee.com
  • [*.]cloudflare.com
  • [*.]cloudassessments.com
  • [*.]zendesk.com
  • [*.]zdusercontent.com
  • [*.]zdassets.com