Our Introduction to the Linux Academy course explains in detail how to start and connect to the cloud servers from Windows, Mac, and Linux computers. Please go through this course before submitting a ticket.
If you are having problems connecting to a cloud server, please review the connection guides which are also attached here for convenience.
If a cloud server is not starting, clear your browser cache and restart your browser. Sign back in and attempt to start your cloud server again. If you continue to have difficulties at that point, submit a ticket.
If you have successfully started the cloud server, but can't connect even with the guides, try the steps listed here, then submit a ticket if you still have problems.